Terms & Conditions

Last updated: 06.02.2026

1. Scope

These Terms & Conditions apply to all contracts between Arcturus DNS Akademie GmbH & Co. KG i.G
Lübkestrasse 3
44141 Dortmund
Germany
(hereinafter “Provider”) and consumers worldwide (“Customer”) regarding services (coaching, consulting, training – online and in person) as well as digital products (downloads, online courses, online consulting).

2. Services

The scope of services is defined on www.arcturus-dns-akademie.com or in the booking/order confirmation. The Provider does not owe any specific outcome, only the professional performance of the agreed services.

3. Contract Formation

Website content does not constitute a binding offer. A contract is formed upon confirmation by email or commencement of service.

4. Prices and Payment

All prices include statutory VAT. Payment is possible via invoice (payment term: 14 days) or Stripe / PayPal.

5. Digital Content

Digital content is provided electronically. The Customer is responsible for meeting the technical requirements.

6. Appointments & Cancellation

One-to-one sessions may be rescheduled free of charge up to 48 hours prior to the appointment. Later cancellations or no-shows will be charged at 100%. Seminars and workshops follow the conditions stated in the respective offer.

7. Right of Withdrawal

Consumers generally have a statutory right of withdrawal. For digital content, this right expires once performance begins with the Customer’s explicit consent.

8. Customer Cooperation

The Customer agrees to actively participate. Coaching and consulting do not replace medical, therapeutic, or legal advice.

9. No Guarantee of Success

No financial, personal, or health-related outcome is guaranteed.

10. Liability

The Provider is liable only in cases of intent, gross negligence, or breach of essential contractual obligations. Otherwise, liability is limited to the extent permitted by law.

11. Intellectual Property

All content remains the property of the Provider. The Customer receives a non-transferable, non-exclusive right to use the content for personal purposes only. Redistribution or sharing with third parties is prohibited.

12. Data Protection

The Provider’s Privacy Policy applies.

13. Final Provisions

German law applies, subject to mandatory consumer protection laws of the Customer’s country of residence. If any provision is invalid, the remaining provisions remain unaffected.